Terms and conditions of booking

1. Legal notices – identification of the publisher :

The website accessible at the address www.grip-resa.com, is published by and is the property of the company GOLFY CLUB RESEAU, SAS with a capital of 229 588,22 €, registered in the Trade and Companies Register of MONTPELLIER under the number B 415 008 150, whose head office is located Domaine de Massane, 34670 BAILLARGUES.

GRIPRÉSA can be contacted at the following address:
- By mail at the following address: GRIPRÉSA- GOLFY CLUB RESEAU, Domaine de Massane, 34670 Baillargues,
- By email : contact@golfy.fr
- Par téléphone : 04 67 91 25 35 (prix d’une communication locale depuis la France, depuis un poste fixe, hors surcoût éventuel de l’opérateur).

VAT number FR46822135216
The director of publication is Mr Alain JEANJEAN.
The host is OVH SAS, 2 Rue Kellermann, 59100 Roubaix - Telephone: 09 72 10 10 07


2. Scope of application - presentation of services :

These general reservation conditions (hereinafter referred to as the "GTC"), written in French, define the conditions applicable to any online reservation for access to a golf course. The present general reservation conditions (hereinafter referred to as the "CGR"), written in the French language, define the conditions applicable to any online reservation for access to a golf course. golf course, hereinafter the "Green-fee", at GRIPRÉSA's partner golf courses, partner golf courses, hereinafter the "Partner Golf Courses", via the website accessible at www.grip-resa.com, hereinafter the "Site".

It is specified that, in the context of this reservation service, GRIPRÉSA simply plays the role reservation platform on behalf of the Partner Golfs. GRIPRÉSA therefore acts only to display the offers available for reservation and to act as a link between people wishing to make a reservation with a Partner Golf Club and the Partner Golf Clubs Partners.

Nevertheless, GRIPRÉSA is not in charge of collecting the prices, which is done directly by the by the Golf Partners via a dedicated platform, nor of the conclusion or execution of the nor of the execution of the reservation contract. The collection of the prize and the conclusion and execution of the reservation contract are the direct and exclusive responsibility of the direct and exclusive responsibility of the Golf Partners concerned.

It is specified that GRIPRÉSA does not charge the Clients any commission for the services that it offers free of charge to the Clients.


3. Acceptance and modification of RMCs :

Any natural or legal person wishing to make a reservation via the Site shall be referred to hereinafter as the "Client" hereinafter referred to as the "Client".

The Client declares that he/she has the capacity to contract and to make valid commitments under these RMAs.

Any reservation on the Site implies the prior, complete and unreserved acceptance by the Client of these RMAs.
The General Terms and Conditions are systematically brought to the attention of each Client before the validation of their reservation. The Client therefore declares that he/she has read and accepted the RMAs by accepted them by ticking the box provided for this purpose at the time of booking.
Acceptance of the RMAs also implies acceptance by the Client of the terms and conditions of sale of the Golf Partner

These terms and conditions may be modified at any time on the initiative of GRIPRÉSA. The applicable version is the one in force at the date of the reservation. The Client is therefore strongly advised to consult the current version of the RMCs before making any reservation.

If one or more of the stipulations of these General Terms and Conditions are held to be invalid or declared as such as such in application of a law, a regulation or following a final decision of a competent of a competent court, the other provisions shall retain all their force and scope.


4.Green-fees offers :

4.1. Origin and content of offers

GRIPRÉSA allows Customers, via the Site, to make online reservations with a Golf Partner.

In this context, GRIPRÉSA acts as an intermediary on behalf of the Golf Partner and is only responsible for managing reservations. The reservation contract is concluded directly between the Client and the Golf Partner.

The Partner Golf Courses are independent establishments which have signed a partnership with GRIPRÉSA

The list of Partner Golf Courses is accessible on the Site, via the following link: https://www.golfy.fr/golfs-et-hotels/.< br> It can be modified at any time during the year.

The Customer is warned that these are only golf courses and golf courses members of the Golfy network.

However, it is specified that not all members of the Golfy network offer necessarily this service.

The Customer can also consult, on the Site, the offers available for booking. These offers are drawn up and proposed by the Golf Partners. Each offer specifies its essential characteristics. For green-fee offers are specified as follows: the name and the address of the Golf Partner, the different courses offered, the dates and times of reservation available, the number of seats (players) offered, the price of the Green-fees, indicated in euros all taxes included, as well as the applicable reduction, the optionally. For other offers are specified:

Discounts are also likely to be applied to Cardholders Golfy, in accordance with the advantages usually conferred by said Golfy card.

Offers and prices may be modified at any time at the initiative of the Golfs Partners who issue them. The applicable offers and prices are those in force on the day of the date of the reservation. The total amount owed by the Customer is communicated to the latter before the final validation of the reservation, after deduction of any reductions applicable, in particular related to the use of the Golfy card.

In addition, each Golf Partner has its own rules of procedure detailing the rules and conditions of access applicable to his journey and, in general, to his establishment, available from said Golf Partner. The Customer undertakes to take knowledge before any reservation.

The Customer, who alone is able to determine whether the offer, and in particular the course of golf, corresponds to his needs or to the needs of the players for whom he wishes book, can thus book in full knowledge of the facts.


4.2. Origin and content of offers

The criteria for positioning and displaying offers are as follows: there is no of page summarizing the offers nor of classification of the offers. Each Golf Partner has a page dedicated to it within the Site and the icon offering online booking will be accessible on this page for Partner Golf Courses offering this service.



5. Reservation of Green-fees :

5.1 Creation of the customer account:

Online reservations are made according to the procedure described below.
Before any reservation, the Customer must create a Customer account by filling out a form creating an account including the following information: surname, first name (if it is a natural person), name of the structure (if it is a legal person), e-mail address, telephone number, postal address, Golfy card number and FFG license number.
The Customer will then have a username (his e-mail address) and a password. allowing access to his Customer account, contained in the secure part of the Site.
The Customer's username and password are strictly personal and confidential. Their storage and use are carried out under the full responsibility of the Customer.
In the event of loss of the username or password, the Customer undertakes to inform GRIPRESA without delay. Failing this, any reservation on the Site made by means of this identifier and this password will be presumed to have been made by the Customer.
The information provided by the Customer must be sincere, complete and detailed. GRIPRESA reserves the right to refuse or cancel any reservation from a Customer who would not have completely or exactly informed the elements of his identity.


5.2 Booking steps :

Once his account has been created, to make a reservation, the Customer must follow the following procedure. It is specified that a Customer can book for him directly or for the account of other persons (especially when the Customer is a legal entity).
• To book a Green-fee, the Customer chooses the Golf Partner, the golf course as well as the desired date and time and the number of departures desired and click on "Reserve".
For each departure, the Customer must also provide: the surname, first name, email address of the player, golfy card number and player license number (optional).
• At any time, the Customer has the possibility of obtaining a summary of his reservation, modify it and go back to the different steps by clicking on the button "Previous/Edit Booking".
• If he is satisfied with his reservation, the Customer then clicks on the "Skip the reservation" button. order/order”.

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5.3 Payment :

Payment must be made at the time of booking, by credit card (CB, Visa, MasterCard) using a secure online payment interface. The Customer is therefore informed that, in the absence of effective payment, his reservation cannot be taken into account.

It is specified that this payment goes through a dedicated payment platform (STRIPE) which is directly administered by the Partner Golf Courses, GRIPRÉSA not intervening in the payment process. The Customer is invited to refer to the general conditions of use of this payment platform for more information on its mode of operation.


5.4 Reservation confirmation :

Once the reservation has been validated and paid for, the Customer will automatically receive from GRIP BOOKING, to the address provided when booking, a confirmation email, in language French, summarizing his reservation and in particular the price of the reservation, the Golf Partner concerned, the golf course, the date and time of the course as well as the number of departures and the identity of the player(s).

The Customer also receives by e-mail a copy of these CGR in pdf format. the Customer acknowledges that the data recorded during the reservation process constitutes the evidence of the transaction. Proof of the bank transaction is sent directly by the platform of payment to the Customer.



6. Cancellation - Modification of reservations :

6.1. cancelation :

6.1.1. cancelation at the request of the customer :
The Customer may cancel a Green-fee reservation up to 24 hours before the time of planned departure. In this case, 5€ per Green-fee will be retained for costs.
No cancellation is possible less than 24 hours before the scheduled departure time. the Customer will therefore not be able to obtain a refund, regardless of whether the players have actually benefited from the Green-fees reserved or not.

6.1.2. Cancellation at the initiative of the Golf Partner :
In the event of cancellation of one or more Green-fees by the Golf Partner, the Customer will be informed directly by the Golf Partner. The Golf Partner will then offer the Customer a another time slot or a refund if no other time slot is suitable.

6.1.3. Refunds Terms and conditions :
Reimbursement is made by the Golf Partner.
Reimbursement is made by transfer to the bank account provided by the Customer. when booking or by check.
Only the price of the Green-fee(s) purchased will be refunded, to the exclusion of any other indemnity. No costs of any kind will be refunded or compensated.


6.2. Cancellation at the initiative of the Golf Partner :

If the Customer wishes to modify his reservation before the date of the course selected when booking, he must contact the Golf Partner directly. Partner Golf may, without obligation, offer him a new departure slot. Expenses additional fees are likely to be applied, which must be paid by the Customer directly with the Golf Partner.


6.3. No right of withdrawal :

In the case of golf courses, reservations of green fees relate to activities of leisure that must be provided on a specific date or period. Consequently, he East reminded that the legal right of withdrawal is not applicable, in accordance with the provisions of article L.221-28, 12° of the Consumer Code.


6.4. access to the course :

Each Green-fee reservation is only valid for the date and time selected when booking and indicated on the booking summary email.
Each green-fee reservation is otherwise personal to a player and cannot be ceded, transferred or given in any way to someone else.
Each player for whom the Customer has reserved a Green-fee must report to the reception of the Golf Partner, provided with his confirmation e-mail to withdraw his Green-fee before the beginning of the game.
The Customer is informed - and undertakes to inform each player - that, in accordance with custom, he agrees to be on site at least 15 minutes before the departure time of journey selected when booking and listed on the confirmation email. Otherwise, the entrance of the player may be refused by the Golf Partner, without this giving rise to to reimbursement of the Green-fee or any financial compensation.



7. Obligations of GRIP RESERVATION - Liability :

7.1 Responsibility of GRIPRESA :

GRIPRÉSA undertakes to provide its best efforts to make the Site and the service of Green-fee booking available 24 hours a day, 7 days a week, regardless of maintenance operations.

However, due to the very nature of the Internet, GRIPRÉSA cannot guarantee operation of the Site 24 hours a day, 7 days a week. Accordingly, the responsibility of GRIPRESA cannot be held liable for any inconvenience or damage related to the use of the Internet network, a break in service, an external intrusion or the presence of computer viruses.

It is also expressly agreed that, given the nature of his intervention, the obligations borne by GRIPRESA are obligations of means.

In general, the responsibility of GRIPRÉSA can therefore only be engaged in the event of proven fault or negligence. In all cases, GRIPRÉSA's liability is limited only direct and foreseeable damages, to the exclusion of all indirect damages.

Consequently, GRIPRÉSA cannot under any circumstances incur any liability title of indirect or unforeseeable loss or damage of the Customer or third parties, which includes in particular any moral prejudice, lost profit, loss, inaccuracy or corruption of files or data, commercial damage, loss of turnover or profit, loss of customers, loss of opportunity, cost of obtaining a product, service or substitute technology, relating to or arising out of the breach or performance wrongful performance.


7.2 Responsibility of Partner Golf Courses :

The service offered by GRIPRÉSA is limited to managing reservations. Consequently, his liability can in no way be engaged in the context of relations likely to form between Customers or players, on the one hand, and Golf Courses Partners, on the other hand.

The Customer is reminded that the offers posted on the Site are offered and written by the Golf Partners themselves. GRIPRESA is not involved in the formulation nor the presentation of the offers but simply takes care of their distribution. Since then, GRIPRESA cannot bear any liability whatsoever in this regard, being simply a host within the meaning of article 6 of the law for confidence in the economy n°2004-575, known as LCEN, of June 21, 2004. In particular, GRIPRÉSA cannot guarantee the accuracy, integrity, quality, timeliness or content of these offers.

The Customer is also reminded that the Golf Partner is exclusively responsible the conditions of execution of the reservation contract and the course of the golf course booked online. Consequently, the responsibility of GRIPRÉSA cannot, under any circumstances, be engaged in this capacity. In particular, the Client acknowledges that GRIPRÉSA does not support any responsibility with regard to the quality of the service delivered by the Golf Partner and that its responsibility cannot be engaged for all the inconveniences, damages and risks related to this service and its use.



8. Intellectual property :

The website www.grip-reservation.com as well as all texts, images, sounds, videos and, in general, all elements contained therein are the exclusive property of GRIP RÉSERVATION, its related companies or third parties, in particular the Golf Partners. All Reproduction, representation or use, total or partial, is strictly prohibited.



9. Processing of the Customer's personal data :

As part of his reservation or the creation of his Customer account and, in general, of its exchanges with GRIPRÉSA, the Customer's personal data are collected and processed by GRIPRÉSA, in its capacity as data controller (as by example the surname, first name, e-mail address, telephone number). The information collected concern the Customer who is a natural person as well as the legal representatives, agents, employees and agents of the legal person Client as well as the players for whom the Client is likely to reserve a Green-fee (hereinafter the "Natural Persons").

GRIPRÉSA undertakes in this context to comply with the applicable regulations in terms of processing of personal data and respect for privacy, and in particular to European Regulation No. 2016/679 known as the “General Regulation on the Protection of Data” or “RGPD” and the Data Protection Act rectified in particular by law n°2018-493, known as “LIL 3”, of June 20, 2018 and its implementing decree, as well as rewrite order no. 2018-1225 of December 12, 2018.

These data are processed by GRIPRÉSA in accordance with the methods explained below.
- The data controller is: the company GOLFY CLUB RESEAU as identified in head of these CGR.

- The purposes of the processing are:
* Managing green-fee reservations online,
* Managing the relationship with the Client and the players designated by the Client,
* To contact the Customer for commercial or marketing purposes only after consent.

At the end of each reservation, all the contact details and information of the reservation are transmitted to the Golf Partner who is the subject of the reservation in order to allow him to perform the reserved service.

- The legal basis for processing is:
* The execution of a contract with regard to the making and execution of online reservations,
* The execution of a contract regarding the transmission of data to the Golf Partner,
* Compliance with a legal obligation for accounting management, the fight against fraud and money laundering,
* The Customer's consent with regard to commercial and marketing procedures as well as the transfer or transmission of data to third parties, it being recalled that the Customer is entitled to withdraw his consent at any moment by simply sending a letter or e-mail to the contact details appearing at the top of this document.

- The recipients of the data are, within the limits of their respective powers: (i) the members of the Grip Reservation company in charge of the relationship with the Customers, especially the marketing and sales department, the digital / Web department as well as (ii) the service providers of the company Grip Reservation likely to intervene in the context of aforementioned purposes, especially its IT service providers and hosts and (iii) the Golf Partner responsible for performing the service reserved online.

- The data retention period is:
* For booking management:
- For the duration of their execution.
- Beyond:
*for data relating to the contract: for five years as proof of the contract under the Civil Code; and,


10. Cookies :

For optimal use of the Site, GRIPRÉSA uses files called "cookies", likely to be recorded on the Customer's terminal. A cookie is a text file stored by the browser, which allows it to retain information between pages internet and browsing sessions.
The Customer can refer to the CNIL website for additional information. on cookies: https://www.cnil.fr/fr/cookies-les-outils-pour-les-maitriser.

These cookies record information relating to navigation and store information that the Customer has entered during his use of the Site. They allow to GRIPRÉSA to obtain statistical and advertising data and to link the data provided by the Customer to the navigation information collected in order to guarantee him a personalized use of the features of the Site.


The Site uses cookies necessary for the operation of the Site, but also cookies relating to advertising targeting, the production of statistics as well as Site customization features and finally network sharing cookies social.
Some of these cookies may be provided by third parties.

These cookies are:
"reservation_api_session" used for: Connection and cart management kept for 31J.

If the Customer does not want such cookies to be installed on his terminal, he can modify the preferences of his browser to refuse them in whole or in part. One such refusal may however affect the use of the Site and the reservation services. offered.
To delete and manage cookies, the Customer is invited to refer to the help pages dedicated of their browser.

Access links for major browsers are as follows:

Microsoft Internet Explorer
Google Chrome
Safari
Firefox
Opera

The Customer can also configure his browser so that it indicates to the sites consulted his wish not to be tracked ("Do Not Track").
The Customer can also block tracking from social network buttons in the reference pages of relevant networks. The Customer is invited to read the management policy for these social network cookies on the sites concerned. The blocking buttons can also be obtained using the open and free software extension Privacy badger available at next address


11. Duration :

The CGR are concluded for an indefinite period and apply for the entire duration use of the Site's reservation services by the Customer.


12. Claims :

12.1. Reservation Contract Disputes:
Disputes related to reservation contracts are settled directly between the Customer and the Golf Partner concerned.

12.2. Disputes related to these CGR:
These are expressly subject to French law. Any dispute that may arise between GRIPRESA and the Customer will be subject to the exclusive jurisdiction of the French courts.


Further, it is stated that:
- With regard to Professional Customers having the status of merchants, any dispute, whatever it may be, related to the present and in particular their validity, their interpretation, their execution and their termination, will fall under the exclusive jurisdiction of the Commercial Court. of Montpellier, except imperative rule of specific competence.

- With regard to individual Customers, in accordance with the provisions of Article L.612-1 of the Consumer Code, the Customer having the status of consumer has the right to have recourse free of charge to a consumer mediator with a view to amicable resolution of any dispute between him and GRIP RESERVATION. The Client will be able to access the names, contact details and websites of the referenced mediators through the site www.mediation-conso.fr.

In addition, the Customer is informed that the European Commission has set up an Online Dispute Resolution platform, facilitating the independent out-of-court settlement of online disputes between consumers and professionals in the European Union. This platform can be accessed at https://webgate.ec.europa.eu/odr.